Contact Us
Welcome to Kaelis! We are here to assist you with any questions, concerns or feedback regarding our women’s and children’s clothing collections. Feel free to reach out for support with sizing inquiries, fabric details, order checks, shipping information, return and exchange policies, and any other after-sales issues.
We are committed to delivering a premium shopping experience for every customer. We offer stylish and comfortable outfits for women and cute daily wear for kids. Customer satisfaction is our top priority, and we will respond to all your inquiries in a timely manner.
Contact Information
Email Address: support@kaelis.co
Our customer service team typically replies to all email inquiries within 3–5 business days (Monday to Friday, excluding Canadian statutory holidays).
Common Inquiries
-
Order status checks, tracking updates and delivery information for both Canadian domestic and international orders
-
Size guides, fabric details and styling tips for women’s casual wear, formal outfits and kids’ daily clothing
-
Inquiries and processing for returns, refunds and exchanges
-
Shipping transit time, shipping fees and delivery coverage areas
-
Discount codes, promotional events and bulk order inquiries
-
After-sales support for product quality issues and damaged item claims
Important Reminder
If you have an existing order, please include your order number and a detailed description of your issue in your email. This allows our team to resolve your request faster and more accurately.
Thank you for shopping with Kaelis — your trusted Canadian store for trendy women’s and kids’ clothing!